Terms, Conditions, Privacy & Security

We really want avoid too much small print and legal gobbledegook and we've tried to keep things as simple as possible, so hopefully this will answer all of your questions but if there's anything you're not sure about just click Contact Us below and ask...

Privacy

anythingradioactive.com does NOT store or have access to any credit or debit card details. These are processed directly by PayPal and the companies concerned with handling payments. We hold only the most basic information about our customers, needed for shipping and delivery and in order to make the website fully functional and secure. We do NOT pass on resell or otherwise distribute any information stored in our secure and encrypted database.

Security

We take this very seriously and information sent to and from our website is protected by powerful, industry-standard 256-bit SSL encryption. This is applied automatically as soon as you proceed to the Checkout stage. You can verify that SSL encryption is enabled by checking that the web address prefix changes to https://, and the secure 'Padlock' symbol appears on your browser's status bar or next to the site's web address.

Return Policy

We go to a lot of trouble to make sure goods are properly packed but things can go wrong. We will replace damaged items, provided they are returned to us immediately and either replace them or issue a refund, and re-imburse you for shipping. Needless to say we will also replace or refund faulty items, but in all cases it is vitally important that you contact us as soon as possible.

We will always try to help resolve problems with faulty or misbehaving items. The stuff we sell is normally very reliable so please, check the obvious first, like making sure that you read the instructions, and fitting fresh batteries . *In the case of Geiger Counters please see the section at the bottom of this page. We will, of course replace items found to be faulty. The cost of returning non-faulty items within the 7 day cooling-off period (under the UK distance selling regulations) is at the purchaser’s expense. Please be aware that we will charge a 10% re-stocking fee in these cases.

Unfortunately we couldn't avoid the heavy-sounding legal stuff altogether…

Refusal of Transaction

We reserve the right to cancel an order at any time. We also reserve the right to add, change or remove any content on this website. We may refuse to process a transaction for any reason or refuse to service anyone at any time at our discretion. We will not be liable to you or any third party for withdrawing any product from this website; cancelling, refusing or changing an order; adding, changing or removing any material or content on the website; or the late delivery of a product or order in circumstances where it is beyond our control (i.e. failure of deliver service or carrier, local Customs services and so on).

After submitting an order to us we will send you an order acknowledgement email together with any relevant shipping details. Any email acknowledgement by us of receipt of an order placed by you does not constitute legal acceptance by us of your order. Acceptance of your order and the formation of a contract between us will take place when we send you an email confirming that the goods you have ordered have been dispatched to you unless we have notified you that we do not accept your order or you have cancelled it in accordance with our cancellation and returns policy.

Delivery Services

We try really hard to send out orders received by 16.00 hrs Mon - Fri the same day. Orders received after that, and at the weekend will be dispatched on the following Monday. Occasionally we're out of the office or due to circumstances beyond our control we miss our deadline but we'll always try and let you know

Most UK orders will be sent by Royal Mail 2nd class post - higher value items such as Geiger Counters are sent by Royal Mail Special Delivery service. Glass items are sent 1st class post. Larger items are sent via courier service in the UK - usually FedEx or UPS, with full tracking information forwarded to the buyer. We also offer a Saturday service (for a Monday delivery) on our high-value items. Just click the Contact Us link below.

Items going outside the UK will by sent by either standard air mail - higher priced items by tracked/signed-for air mail - again tracking details will be provided. We also use couriers for larger items - again full details will be provided.

Please be aware that items sent to non-UK addresses can sometimes take longer to arrive, due to local Customs & Postal services. Where possible, we give an estimated arrival window.

If items get lost in transit we will do our best to find out why this has happened. Finding out this information can take as long as 3 months in the most extreme cases: don't worry - we will replace the lost item well before then!

We take great care when packing items so they arrive safely and we also pride ourselves on being eco-friendly and recycle ‘till the pips squeak…

Lastly, if there are any delays when sending out your items, we will let you know. There are times when we are away from the office, but we will contact you as soon as is practical.

Prices

Although we endeavour to ensure that all pricing information on the Website is accurate, occasionally an error may occur and goods or shipping may be mis-priced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.

We reserve the right to adjust prices, goods and specifications of goods on the Website at our discretion at any time before (but not after) we have taken payment for your order.

Severance

Each provision of these Terms and Conditions of Sale shall be construed separately and independently of each other and the validity of any one part shall not affect the validity of any other part.

English Law

These Terms and Conditions of Sale shall be governed by the laws of England and you agree to submit to the non-exclusive jurisdiction of the English courts. We are required by law to inform you that sales can be concluded in English only and that no public filing requirements apply.

 

My Geiger Counter Doesn't work - what next?

The chances are it is okay - they are very reliable - and the lack of clicks and flashes could be a good sign, it means background radiation levels are very low where you live. Providing it clicks at least once or twice a minute then it is almost certainly working.

Other reasons why it might appear not to work is the battery; please make sure you use a fresh battery and that it has been inserted the right way round (you’d be surprised…). All Geiger counters are tested before they leave us. If you still feel that it is faulty, then please return it to us – with its original packing – within 30 days of purchase and we will check it for you. If it is found to be faulty we will send you a replacement and reimburse your postage costs (when returned via standard/recorded mail). If you choose to return your items via a courier service, a flat fee of GBP10.00 will be refunded.

IMPORTANT: Do not attempt to dismantle your Geiger counter or dosimeter. There are no user-serviceable parts inside. The case is fitted with tamper-evident seals and any attempt to fiddle with the innards will invalidate the warranty (you might also get a small shock: the circuitry inside generates up to 900 volts!).

Please get in touch with us first, via the Contact Us button below - we can usually offer a solution to most problems.