We really want avoid too much small print and legal gobbledegook and we've tried
to keep things as simple as possible, so hopefully this will answer all of your
questions but if there's anything you're not sure about just click Contact Us
below and ask...
anythingradioactive.com does NOT store or have access to
any credit or debit card details. These are processed directly by PayPal and
the companies concerned with handling payments. We do not knowingly implant marketing or data-seeking cookies on your devices or PCs -- and please do tell us if you discover anything untoward. We hold only the most basic
information about our customers, needed for shipping and delivery and in order
to make the website functional and secure. We do NOT pass on resell or
otherwise distribute any information in our secure database.
Our Cookie Policy
We do not intentionally or knowingly plant cookies on our
website or your devices. Like most of you, we consider them an intrusive nuisance but what can
you do? Back in the real world they exist; get used to it. But aside from not deliberately adding them to our site we can only spout the standard guff, and are obliged to make the following
statement:
By using our website you agree to this Policy and you willingly (or unknowingly) consent to
others using cookies in accordance with the terms of this Policy'.
We'll also try, for as long as possible, to avoid using those incredibly annoying opening page Cookie Agreement pop-ups, that stop you accessing a website without having to jump through mouse-intensive hoops, ticking boxes, flicking switches or wading through interminable lists of stuff you don't want, need or understand, only to find some comedian has put a 'Decline All' button at the bottom of the page...
More About Cookies
A cookie is a small file, which asks
permission from you or your your browser to be placed on your computer’s hard drive. If you
have agreed, by choices made by you or set by default in your browser’s settings. The file is added and at the most basic level it helps analyse web traffic or lets you and others know when you visit a
particular site. Cookies also allow web applications to tailor its operations to your needs, likes
and dislikes by gathering and remembering information about your preferences.
There are two main kinds of cookies:
“session” cookies and “persistent” cookies. Session cookies only last for the
duration of users using the website and are deleted from your computer when you
close your browser, whereas persistent cookies outlast user sessions and remain
stored on your computer until deleted, or until they reach their expiry date.
Cookies are supposed to help provide you
with a better website, by enabling whoever put them there to monitor which pages you find useful
and those you do not.
Cookies should not contain any information
that personally identifies you, or gives access to your computer or any
information about you. Whilst cookies cannot carry viruses they can be hijacked and planted in a cyber attack or whilst visiting fraudulent or fake websites and used to steal personal information, access files and all sorts of other bad stuff. N.B. we are not fake or fraudulent!
IMPORTANT!
You can choose to accept or decline cookies.
Most web browsers automatically accept cookies, but you can usually modify your
browser setting to decline cookies if you prefer. This may prevent you from
taking full advantage of the website.
Cookies on this Website
We do not knowingly use persistent cookies on this website that provide links to social network sharing services, and to update you on popular content.
Third Party Cookies
We do not use third party cookies.
Google Analytics
Google can use cookies to help improve a
website’s usability and for marketing purposes. They may also use cookies to
identify which pages are being used. This is for data analysis relating to webpage
traffic. Although this information is
available to us for statistical analysis purposes, we choose not to use it. However, Google stores and uses this information. Google’s privacy policy is
available at www.google.com/privacypolicy.html.
Security
We take this very seriously and information sent to and
from our website is protected by powerful, industry-standard 256-bit SSL
encryption. This is applied automatically as soon as you proceed to the
Checkout stage. You can verify that SSL encryption is enabled by checking that
the web address prefix changes to https://, and the secure 'Padlock' symbol
appears on your browser's status bar or next to the site's web address.
Return Policy
We go to a lot of trouble to make sure goods are properly
packed but things can go wrong. We will replace damaged items, provided they are returned to us immediately and either replace them or issue a refund, and
re-imburse you for shipping. Needless to say we will also replace or refund faulty
items, but in all cases it is vitally important that you contact us as soon as
possible.
We will always try to help resolve problems with faulty
or misbehaving items. The instruments we sell are normally very reliable so please,
check the obvious first, like making sure that you've read the instructions, and where applicable fitted fresh batteries or fully charged the battery. *In the case of Geiger Counters
please see the section at the bottom of this page. We will, of course replace
items found to be faulty. The cost of returning non-faulty items within the 7
day cooling-off period (under the UK distance selling regulations) is
at the purchaser’s expense. Please be aware that we will charge a 10%
re-stocking fee in these cases.
Unfortunately we couldn't avoid the heavy-sounding legal stuff altogether…
Refusal of Transaction
We reserve the right to cancel an order at any time. We
also reserve the right to add, change or remove any content on this website. We
may refuse to process a transaction for any reason or refuse to service anyone
at any time at our discretion. We will not be liable to you or any third party
for withdrawing any product from this website; cancelling, refusing or changing
an order; adding, changing or removing any material or content on the website;
or the late delivery of a product or order in circumstances where it is beyond
our control (i.e. failure of deliver service or carrier, local Customs services
and so on).
After submitting an order to us we will send you an order
acknowledgement email together with any relevant shipping details. Any email
acknowledgement by us of receipt of an order placed by you does not constitute
legal acceptance by us of your order. Acceptance of your order and the formation
of a contract between us will take place when we send you an email confirming
that the goods you have ordered have been dispatched to you unless we have
notified you that we do not accept your order or you have cancelled it in
accordance with our cancellation and returns policy.
Delivery Services
We try really hard to send out orders received and paid for by 15.00 hrs (Monday to -
Friday) the same day. Orders received after that, and at the weekend will be
dispatched on the following Monday (providing it's not a public holiday). Occasionally we're out of the office; or due to circumstances beyond our control we sometimes miss our deadline but we'll always do our best to try and let you know
Most UK
orders will be sent by Royal Mail 2nd class post - higher value items such as
Geiger Counters are sent by Royal Mail Special Delivery service. Glass items
are sent 1st class post. Larger items are sent via courier service - usually Parcel Force - with full tracking information forwarded to the buyer.
Items going outside the UK will by sent by either standard air mail - higher priced items by
tracked/signed-for air mail - again tracking details will be provided. We also
use couriers for larger items - again full details will be provided.
Please be aware that items sent to non-UK addresses can
sometimes take longer to arrive, due to local Customs & Postal services.
Where possible, we give an estimated arrival window. However, we must advise you that items going to some locations (such as South America, Africa, Far East etc) can take up to 2 months due to local Custom Service procedures.
If items get lost in transit we will do our best to find
out why this has happened. Finding out this information can take as long as 3
months in the most extreme cases: don't worry - we will replace the lost item
well before then!
We take great care when packing items so they arrive
safely and we also pride ourselves on being eco-friendly and recycle ‘till the
pips squeak…
Lastly, if there are any delays when sending out your
items, we will let you know. There are times when we are away from the office,
but we will contact you as soon as is practical.
Prices
Although we endeavour to ensure that all pricing
information on the Website is accurate, occasionally an error may occur and
goods or shipping may be mis-priced. If we discover a pricing error we will, at
our discretion, either:contact you and ask you whether you wish to cancel your
order or continue with the order at the correct price; or notify you that we
have cancelled your order. We will not be obliged to supply goods at the
incorrect price.
We reserve the right to adjust prices, goods and
specifications of goods on the Website at our discretion at any time before
(but not after) we have taken payment for your order.
Severance
Each provision of these Terms and Conditions of Sale
shall be construed separately and independently of each other and the validity
of any one part shall not affect the validity of any other part.
English Law
These Terms and Conditions of Sale shall be governed by
the laws of England
and you agree to submit to the non-exclusive jurisdiction of the English
courts. We are required by law to inform you that sales can be concluded in
English only and that no public filing requirements apply.
My Geiger Counter Doesn't work - what next?
There's a good chance it's okay - they are usually very reliable - and
the lack of clicks and flashes could be a good sign, it means background
radiation levels are very low where you live. Providing it clicks at least once
or twice a minute then it is almost certainly working.
Other reasons why it might appear not to work is the
battery; please make sure you use a fresh battery and that it has been inserted
the right way around (you’d be surprised…). All Geiger counters are tested
before they leave us. If you still feel that it is faulty, then please let us know and return
it to us – with its original packing – within 30 days of purchase and we will
check it for you. If it is found to be faulty we either fix it or send a replacement and
reimburse your postage costs (when returned via standard/recorded mail).
Warranty:
Unless stated otherwise all refurbished and second - user instruments are covered by an unconditional exchange or refund if found to be faulty within 6 months of purchase. New instruments are covered by manufacturers' warranties (typically12 months after purchase) and your statutory rights are unaffected.
IMPORTANT: SUITABILITY, SAFETY & CALIBRATION
None of the instruments that we supply, maintain or repair are intended for, endorsed or recommended or necessarily suitable for Health and Safety or safety-critical applications or compliant with regulatory, statuary or legal requirements. Always consult an approved or accredited industry expert or get professional advice if you are seeking an instrument for these types of applications.
Do not attempt to dismantle your Geiger counter or
dosimeter. There are no user-serviceable parts inside. Instrument cases may be fitted with
tamper-evident seals and any attempt to fiddle with the innards -- and we will know -- will invalidate
the warranty (you might also get a small shock: the circuitry inside generates
up to 1000 volts on some models!). Use of an unapproved or unsuitable DC power supply or charger will almost certainly damage the instrument and invalidate the warranty.
The calibration and maintenance of the instruments that we sell or service are confined to the testing and adjustment of the ratemeter/counter portions of the device. Whenever possible the checks that we carry out conform to the instrument manufacturer's recommended or specified methods and protocols. Whilst we also check the operation of probes, this only relates to basic functionality and performance, using certified test sources and does not account for ageing or deterioration of probe components, that may affect sensitivity or suitability for a particular application.