Payment & Delivery Information

Overseas buyers are very welcome but please note that local taxes and customs duties are not included and are the responsibility of the purchaser.

IMPORTANT DELIVERY INFORMATION REGARDING HIGH VALUE ITEMS: WE ARE UNABLE TO DELIVER TO CERTAIN COUNTRIES DUE TO UK & LOCAL RESTRICTIONS. THESE INCLUDE COUNTRIES IN AFRICA, NORTH AFRICA, EASTERN EUROPE, THE MIDDLE EAST, ASIA & RUSSIA. PLEASE ENQUIRE BEFORE ORDERING.

Payment - UK Customers

Our preferred payment method is via PayPal which is fast and secure and payments can be sent using a credit or debit card. There is no cost to you and you do not need a PayPal account. We also accept payment by cheque (made out to Mr R Maybury) or Postal Orders. 

Following a few recent security issues we have had to make certain changes re banking information. If you wish to pay us by direct bank transfer, please contact us before ordering and we will pass the relevant numbers, etc, on to you. 

Payment from non-UK customers: (We will inform you when payment arrives)

METRO BANK

Account Name: Mrs J M Maybury

BIC: MYMBGB 2L

IBAN: GB80MYMB23058011160964

Bank address: Metro Bank, Unit 1-2 Centrale Shopping Centre, Croydon, Surrey CR0 1TY, United Kingdom

**Payment to be paid at time of ordering if not using bank transfers. Government & NHS departments are not included in this policy and arrangements regarding payment are dealt with on a case-by-case policy.**

Delivery

Our aim is to send out orders received by 15.00 hrs Mon - Fri the same day. Orders received after that, and at the weekend will be dispatched on the following Monday.

Most UK orders will be sent by Royal Mail 2nd class post - higher value items such as Geiger Counters are sent by Royal Mail Special Delivery service. Glass items are sent 1st class post. Larger items are sent via courier service in the UK - usually Collect Plus or Parcel Force 48, with full tracking information forwarded to the buyer. We also offer a Saturday service (for a Monday delivery) on our high-value items. Just click the Contact Us link below.

High value items going outside the UK will by sent by tracked/signed-for air mail - again tracking details will be provided. We also use couriers for larger items - again full details will be provided. Please provide FULL address and a contact number (in case of delivery problems).

Shipping costs for non-UK addresses cover standard air mail delivery. High-value items, such as Geiger Counters, will be sent via insured signed/tracking services. Please ask us for a quote if you want your items to be sent via this service.

Please be aware that items sent to non-UK addresses via standard air mail service can sometimes take longer to arrive, due to local Customs & Postal services. (When ordering, please provide FULL address details.)  Where possible, we give an estimated arrival window.

Please Note: If items get lost in transit or are delayed for any reason, we will do our best to find out why this has happened. Please be aware that once items are inside the postal system they are not our responsibility. We will do our best to help with any problems but this can take time. We will pass on any relevant information to customers; in extreme cases we may be able to help with re-delivery. NB: in the case of a failed delivery attempt, please check that you have received a red 'You were out' card through the door. Royal Mail assure us that in the case of an item sent via Special Delivery, there should always be a red card left for the recipient. 

Getting information can take as long as 3 months if the item is going outside the UK: don't worry - we will replace the lost item well before then! 

We take great care when packing items so they arrive safely and we also pride ourselves on being eco-friendly and recycle ‘till the pips squeak…' Don’t be surprised if the cardboard packing in your order began life as a pizza box (we try to clean off as much cheese sauce as possible!) We also try to walk to the Post Office - weather permitting of course!

Lastly, if there are any delays when sending out your items, we will let you know. There are times when we are away from the office - in the bunker, or heading for the hills!! -  but we will get back to you as soon as possible.