Payment & Delivery Information
Overseas buyers are very welcome but please note that local taxes and customs duties are not included and are the responsibility of the purchaser.
IMPORTANT DELIVERY INFORMATION REGARDING HIGH VALUE ITEMS: WE ARE UNABLE TO DELIVER TO CERTAIN COUNTRIES DUE TO UK & LOCAL RESTRICTIONS. THESE INCLUDE COUNTRIES IN AFRICA, NORTH AFRICA, EASTERN EUROPE, THE MIDDLE EAST & ASIA. PLEASE ENQUIRE BEFORE ORDERING.
Our preferred payment method is via PayPal which is fast and secure and payments can be sent using a credit or debit card. There is no cost to you and you do not need a PayPal account. We also accept payment by cheque (made out to Mr R Maybury), Postal Order and direct bank transfer. Our account details for UK customers are as follows:
Account Name: Mrs J M Maybury
Account No: 11160964
Sort Code: 23 05 80
Payment from non-UK customers: (We will inform you when payment arrives)
Account Name: Mrs J M Maybury
BIC: MYMBGB 2L
Bank address: Metro Bank, Unit 1-2 Centrale Shopping Centre, Croydon, Surrey CR0 1TY, United Kingdom
**Payment to be paid at time of ordering if not using bank transfers. Government & NHS departments are not included in this policy and arrangements regarding payment are dealt with on a case-by-case policy.**
aim is to send out orders received by 15.00 hrs Mon - Fri the same
day. Orders received after that, and at the weekend will be
dispatched on the following Monday.
UK orders will be sent by Royal Mail 2nd class post - higher value
items such as Geiger Counters are sent by Royal Mail Special Delivery
service. Glass items are sent 1st class post. Larger items are sent
via courier service in the UK - usually Collect Plus or ParcelForce 48, with
full tracking information forwarded to the buyer. We also offer a
Saturday service (for a Monday delivery) on our high-value items.
Just click the Contact Us link below.
High value items
going outside the UK will by sent by tracked/signed-for air mail -
again tracking details will be provided. We also use couriers for
larger items - again full details will be provided. Please provide FULL address and a contact number (in case of delivery problems).
Shipping costs for non-UK addresses cover standard air mail delivery. High-value items, such as Geiger Counters, will be sent via insured signed/tracking services. Please ask us for a quote if you want your items to be sent via this service.
be aware that items sent to non-UK addresses via standard air mail service can sometimes take
longer to arrive, due to local Customs & Postal services. (When ordering, please provide FULL address details.) Where
possible, we give an estimated arrival window.
Please Note: If
items get lost in transit or are delayed for any reason, we will do our best to find out why this
has happened. Please be aware that once items are inside the postal system they are not our responsibility. We will do our best to help with any problems but this can take time. We will pass on any relevant information to customers; in extreme cases we may be able to help with re-delivery. NB: in the case of a failed delivery attempt, please check that you have received a red 'You were out' card through the door. Royal Mail assure us that in the case of an item sent via Special Delivery, there should always be a red card left for the recipient.
Getting information can take as long as 3
months if the item is going outside the UK: don't worry - we will replace the
lost item well before then!
take great care when packing items so they arrive safely and we also
pride ourselves on being eco-friendly and recycle ‘till the pips
squeak…' Don’t be surprised if the cardboard packing in your order
began life as a pizza box (we try to clean off as much cheese sauce
as possible!) We also try to walk to the Post Office - weather
permitting of course!
if there are any delays when sending out your items, we will let you
know. There are times when we are away from the office - in the bunker, or heading for the hills!! - but we will get back to you as soon as possible.