Terms, Conditions, Privacy & Security
We really want avoid too much small print and legal gobbledegook and we've tried
to keep things as simple as possible, so hopefully this will answer all of your
questions but if there's anything you're not sure about just click Contact Us
below and ask...
anythingradioactive.com does NOT store or have access to
any credit or debit card details. These are processed directly by PayPal and
the companies concerned with handling payments. We hold only the most basic
information about our customers, needed for shipping and delivery and in order
to make the website fully functional and secure. We do NOT pass on resell or
otherwise distribute any information stored in our secure and encrypted
We take this very seriously and information sent to and
from our website is protected by powerful, industry-standard 256-bit SSL
encryption. This is applied automatically as soon as you proceed to the
Checkout stage. You can verify that SSL encryption is enabled by checking that
the web address prefix changes to https://, and the secure 'Padlock' symbol
appears on your browser's status bar or next to the site's web address.
We go to a lot of trouble to make sure goods are properly
packed but things can go wrong. We will replace damaged items, provided they are returned to us immediately and either replace them or issue a refund, and
re-imburse you for shipping. Needless to say we will also replace or refund faulty
items, but in all cases it is vitally important that you contact us as soon as
We will always try to help resolve problems with faulty
or misbehaving items. The stuff we sell is normally very reliable so please,
check the obvious first, like making sure that you read the instructions, and
fitting fresh batteries . *In the case of Geiger Counters
please see the section at the bottom of this page. We will, of course replace
items found to be faulty. The cost of returning non-faulty items within the 7
day cooling-off period (under the UK distance selling regulations) is
at the purchaser’s expense. Please be aware that we will charge a 10%
re-stocking fee in these cases.
Unfortunately we couldn't avoid the heavy-sounding legal stuff altogether…
Refusal of Transaction
We reserve the right to cancel an order at any time. We
also reserve the right to add, change or remove any content on this website. We
may refuse to process a transaction for any reason or refuse to service anyone
at any time at our discretion. We will not be liable to you or any third party
for withdrawing any product from this website; cancelling, refusing or changing
an order; adding, changing or removing any material or content on the website;
or the late delivery of a product or order in circumstances where it is beyond
our control (i.e. failure of deliver service or carrier, local Customs services
and so on).
After submitting an order to us we will send you an order
acknowledgement email together with any relevant shipping details. Any email
acknowledgement by us of receipt of an order placed by you does not constitute
legal acceptance by us of your order. Acceptance of your order and the formation
of a contract between us will take place when we send you an email confirming
that the goods you have ordered have been dispatched to you unless we have
notified you that we do not accept your order or you have cancelled it in
accordance with our cancellation and returns policy.
We try really hard to send out orders received by 15.00 hrs Mon -
Fri the same day. Orders received after that, and at the weekend will be
dispatched on the following Monday. Occasionally we're out of the office; or due to circumstances beyond our control we sometimes miss our deadline but we'll always try and let you know
orders will be sent by Royal Mail 2nd class post - higher value items such as
Geiger Counters are sent by Royal Mail Special Delivery service. Glass items
are sent 1st class post. Larger items are sent via courier service - usually Parcel Force - with full tracking information forwarded to the buyer.
Items going outside the UK will by sent by either standard air mail - higher priced items by
tracked/signed-for air mail - again tracking details will be provided. We also
use couriers for larger items - again full details will be provided.
Please be aware that items sent to non-UK addresses can
sometimes take longer to arrive, due to local Customs & Postal services.
Where possible, we give an estimated arrival window. However, we must advise you that items going to some locations (such as South America, Africa, Far East etc) can take up to 2 months due to local Custom Service procedures.
If items get lost in transit we will do our best to find
out why this has happened. Finding out this information can take as long as 3
months in the most extreme cases: don't worry - we will replace the lost item
well before then!
We take great care when packing items so they arrive
safely and we also pride ourselves on being eco-friendly and recycle ‘till the
Lastly, if there are any delays when sending out your
items, we will let you know. There are times when we are away from the office,
but we will contact you as soon as is practical.
Although we endeavour to ensure that all pricing
information on the Website is accurate, occasionally an error may occur and
goods or shipping may be mis-priced. If we discover a pricing error we will, at
our discretion, either: contact you and ask you whether you wish to cancel your
order or continue with the order at the correct price; or notify you that we
have cancelled your order. We will not be obliged to supply goods at the
We reserve the right to adjust prices, goods and
specifications of goods on the Website at our discretion at any time before
(but not after) we have taken payment for your order.
Each provision of these Terms and Conditions of Sale
shall be construed separately and independently of each other and the validity
of any one part shall not affect the validity of any other part.
These Terms and Conditions of Sale shall be governed by
the laws of England
and you agree to submit to the non-exclusive jurisdiction of the English
courts. We are required by law to inform you that sales can be concluded in
English only and that no public filing requirements apply.
My Geiger Counter Doesn't work - what next?
The chances are it is okay - they are very reliable - and
the lack of clicks and flashes could be a good sign, it means background
radiation levels are very low where you live. Providing it clicks at least once
or twice a minute then it is almost certainly working.
Other reasons why it might appear not to work is the
battery; please make sure you use a fresh battery and that it has been inserted
the right way round (you’d be surprised…). All Geiger counters are tested
before they leave us. If you still feel that it is faulty, then please return
it to us – with its original packing – within 30 days of purchase and we will
check it for you. If it is found to be faulty we will send you a replacement and
reimburse your postage costs (when returned via standard/recorded mail).
All re-furbished and second - user instruments are covered by an unconditional exchange or refund if found to be faulty within 3 months of purchase. New instruments are covered by manufacturers' warranties (typically for 1 year after purchase) and your statutory rights are unaffected.
IMPORTANT: SUITABILITY, SAFETY & CALIBRATION
None of the instruments that we supply are intended for, or suitable for Health and Safety or safety-critical applications.
Do not attempt to dismantle your Geiger counter or
dosimeter. There are no user-serviceable parts inside. Instrument case may be fitted with
tamper-evident seals and any attempt to fiddle with the innards will invalidate
the warranty (you might also get a small shock: the circuitry inside generates
up to 900 volts!).
The calibration and maintenance of the instruments that we sell or service are confined to the testing and adjustment of the ratemeter/counter portions of an instrument. Whenever possible the checks that we carry out conform to the instrument manufacturer's recommended or specified methods and protocols. Whilst we also check the operation of probes, this only relates to basic functionality, using a certified test source and does not account for ageing or deterioration of probe components, that may affect sensitivity or suitability for an application.
Please get in touch with us first, via the Contact Us
button below - we can usually offer a solution to most problems.