aim is to send out orders received by 16.00 hrs Mon - Fri the same
day. Orders received after that, and at the weekend will be
dispatched on the following Monday.
UK orders will be sent by Royal Mail 2nd class post - higher value
items such as Geiger Counters are sent by Royal Mail Special Delivery
service. Glass items are sent 1st class post. Larger items are sent
via courier service in the UK - usually Collect Plus, FedEx or UPS, with
full tracking information forwarded to the buyer. We also offer a
Saturday service (for a Monday delivery) on our high-value items.
Just click the Contact Us link below.
High value items
going outside the UK will by sent by tracked/signed-for air mail -
again tracking details will be provided. We also use couriers for
larger items - again full details will be provided.
Shipping costs for non-UK addresses cover standard air mail delivery. High-value items, such as Geiger Counters, will be sent via insured signed/tracking services. Please ask us for a quote if you want your items to be sent via this service.
be aware that items sent to non-UK addresses via standard air mail service can sometimes take
longer to arrive, due to local Customs & Postal services. (When ordering, please provide FULL address details.) Where
possible, we give an estimated arrival window.
Please Note: If
items get lost in transit or are delayed for any reason, we will do our best to find out why this
has happened. Please be aware that once items are inside the postal system they are not our responsibility. We will do our best to help with any problems but this can take time. We will pass on any relevant information to customers; in extreme cases we may be able to help with re-delivery. NB: in the case of a failed delivery attempt, please check that you have received a red 'You were out' card through the door. Royal Mail assure us that in the case of an item sent via Special Delivery, there should always be a red card left for the recipient.
Getting information can take as long as 3
months if the item is going outside the UK: don't worry - we will replace the
lost item well before then!
take great care when packing items so they arrive safely and we also
pride ourselves on being eco-friendly and recycle ‘till the pips
squeak… Don’t be surprised if the cardboard packing in your order
began life as a pizza box (we try to clean off as much cheese sauce
as possible…) We also try to walk to the Post Office - weather
permitting of course!
if there are any delays when sending out your items, we will let you
know. There are times when we are away from the office - in the bunker, or heading for the hills!! - but we will
contact you as soon as is practical.